Refund Policy

Refund & Exchange Philosophy

Human to Human:

I pour a lot of heart, time, and care into everything I create — whether that’s a digital resource, a one-of-a-kind artwork, or a coaching session together. My hope is always that what you receive feels thoughtful, useful, inspiring, and supportive.

That said, I also deeply value honesty, accountability, and treating others the way I’d want to be treated.

The Nature of My Offerings:

Most of what I offer now is either:

• Instant access digital downloads (PDFs, printables, guides, resources)

• Creative services (coaching calls, 1:1 sessions, creative consulting)

• Original artwork

Because of the nature of these products (they can’t really be “returned” once delivered or experienced), all sales are considered final.

 

Refunds & Cancellations

Digital Products:

Due to the instant-access nature of digital downloads, I’m not able to offer refunds on these items. Please read the descriptions carefully before purchasing, and feel free to reach out with any questions before you buy!

Coaching & Consulting:

If you need to reschedule a session, I ask for at least 24 hours notice. No-shows or last-minute cancellations (under 24 hours) are non-refundable.

Refunds for coaching sessions are handled on a case-by-case basis and at my discretion. I’m always happy to work with you to reschedule if life happens.

Original Artwork:

All artwork sales are final. If something arrives damaged or there is an issue, please reach out to me within 7 days of delivery and I’ll do my best to make it right.

 

I’m Here to Help

I care deeply about the experience you have here. If you have any concerns, questions, or feedback, please feel free to email me at:

hello@JessicaPerkins.com

I’m a real human behind this screen — happy to connect and help however I can.